Patients who have a medical emergency should call 911 or proceed directly to the nearest hospital emergency department. Although we can only directly manage your care if you are at Paoli Hospital, the emergency staff at other hospitals will consult with us if needed.
This winter may again be a bad one for snow and ice. If you wish to confirm whether or not the office is open for your scheduled appointment, and you are not able to get through to us on the phone, please go to our facebook page (click on the link at the bottom of the page) for up to date information on office closures.
Our open phone line hours are from Monday through Friday from 8:00 AM to 4:30 PM. Please call during those hours for appointments, results, prescription refill requests, and all non-urgent questions.
Patients with urgent concerns should call our office number and speak first with one of our triage nurses. The nurse will consult with your doctor or the doctor on call if you need immediate assistance.
When our offices are closed, you will reach our answering service. The operator will text the physician on call and she will call you back. It is very important that you give the service the correct number for us to use (please ask the operator to repeat it), and that you (or someone else) answer the phone when we return your call. If the text does not go through or there is a delay in the transmission, the operator at the answering service has no way of knowing the doctor did not get the test. If you do not hear from the doctor within 10-15 min, please call the service again.We will make every effort to return your call as soon as possible.
If for some reason the answering service does not pick up your call and you are pregnant, please call the delivery room at 484-565-1034. The nurses there will be able to reach us. We do not want you to delay going to the hospital for an emergency. However, it is extremely helpful if we are able to alert the appropriate hospital staff that you are on your way so they may be as ready as possible to help you. Please have your cell phone on so that we may speak with you or a family member.